For plumbers, electricians and small trade businesses

Is hipages worth it for a small plumbing business?

A steady flow of leads sounds great until you add up the subscription, the lead fees and the jobs you didn't win. Here's how to work out what a job really costs you.

1 · The friction

Sound familiar?

What tradies tell us about lead sites.

“I'm paying for leads I never win”

Leads are shared, so you pay whether you win the job or not.

Source: iTWire; Tradie Scaler

“Half the leads aren't real jobs”

One tradie's review warns that many leads turn out to be a waste of time.

Source: ProductReview.com.au

“Three other tradies call the same customer”

hipages caps each lead at three businesses.

Source: iTWire

“Three of us quoted the same job”

Shared leads turn every enquiry into a price race.

Source: Pattern we see in lead-site spend

2 · The numbers

Lead sites, by the numbers

$25–80

Typical cost of one hipages lead

Independent estimates, via WhatsTheDamage

$200–600

Typical monthly subscription

Independent estimates, via WhatsTheDamage

3

Businesses that can buy the same lead

iTWire

$150–400

Estimated real cost per booked job

WhatsTheDamage, a rival lead site

The number that matters is cost per job you actually win. A cheap lead you rarely win is an expensive job.

3 · Straight answers

The questions tradies ask us

How do I work out if it's worth it?

Add your subscription and lead fees for a month, then divide by the jobs you actually won. Compare that with your average profit per job.

How many tradies get the same lead?

hipages caps each lead at three businesses, so speed of reply matters.

Is Google Local Services Ads better?

You pay per verified lead with no subscription. Where it's available, tradies report a lower cost per won job.

What about my own website?

No per-lead fee, and the customer searched for you specifically. It's slower to start, often one to three months.

Should I quit hipages?

Not on a hunch. Run it alongside one other channel for 90 days and compare cost per won job.

What kind of jobs suit lead sites?

Bigger installs and renovations usually justify the lead cost. Small call-outs rarely do.

Try it

What does a won job really cost you?

Enter last month's numbers from your lead site.

Total lead spend

$1,100

Cost per won job

$275

Compare this with your average profit per job.

4 · The decision

Lead site, Google, or your own site?

Keep a lead site if

Your jobs are big enough to absorb the lead cost.

You can reply within minutes.

You need volume now.

Build your own channel if

Most of your jobs are small call-outs.

You're paying for leads you rarely win.

You want customers who searched for you.

Watch for

Contracts that auto-renew for 12 months.

Paying for leads outside your service area.

Judging by cost per lead instead of per job.

5 · In practice

What cutting cost per job usually looks like

Challenge

Most work comes from paid leads, and nobody has worked out the cost per job actually won.

Action

Work out cost per won job, build the Google profile and a simple site, and start a review routine, keeping lead sites only for big jobs.

Result

90 days

Run both for 90 days and compare cost per won job.

6 · Quick answers

More questions

Is Oneflare still an option?

It was reported closed on 30 June 2026. Check current status before planning around it.

Can I pause hipages?

Check your contract terms. Some plans renew for 12 months.

Bastien Durand

Digital growth specialist in Sydney, helping local service businesses get found on Google and in AI answers.

Try it now

Check what AI says about your business in 2 minutes

Open ChatGPT, Gemini or Perplexity.

Ask: “Who's a reliable electrician or plumber in your suburb?”

Are you named? If not, you're missing customers who search this way.

Want us to check for you?

We'll reply with what three AI tools say about you. We only use your details for this.

Want to know your real cost per job?

A free 15-minute call. We'll run the numbers on your lead spend with you.

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